This unit describes the skills and knowledge required to apply architectural hardware product and service knowledge to provide advice to customers and other sales staff on the design, technical features and uses of architectural hardware and security products, ancillary items, prices and warranties.

This unit applies to architectural hardware specifiers who analyse and compare information from a range of sources to respond to customer needs. Customers include those requiring architectural hardware schedules and products for construction and renovation projects.

No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Identify job requirements from plans and specifications
Identify potentially suitable architectural hardware products by accessing relevant sources of information
Identify hardware components that suit customer specifications and meet applicable legislation, codes and national standards
Provide and explain detailed manufacturer product specifications to customer to assist buying decisions
Demonstrate features and benefits of products to customer using appropriate interpersonal techniques
Accurately determine quantities of required architectural hardware products from customer specifications
Determine measuring tools and systems to be used based on job requirements
Provide customer with accurate quotation for estimated quantities
Clearly explain to customer comparisons between architectural hardware manufacturer’s warranty terms
Confirm individual product warranty terms and conditions from relevant sources of information and accurately convey to customer
Provide customer with accurate written information regarding individual product warranty terms and conditions
Accurately convey store recommended retail pricing to customer according to applicable legislation, codes and national standards
Negotiate individual product prices in accordance with organisational requirements to achieve sales
Accurately convey store payment options to customer and negotiate preferred option following organisational requirements

Assessment Cover Sheet

MSFAH4003 - Advise on security technology, hardware and services

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSFAH4003 - Advise on security technology, hardware and services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: